Fantasia Delight is dedicated to protecting our players and promoting responsible social gameplay as part of our commitment to customer care and social responsibility. We believe that it is a shared responsibility between us and our customers to ensure that your experience on our platform is enjoyable while being mindful of the potential risks associated with online gaming when control is not maintained. We encourage you to use the responsible social gaming tools outlined below. To offer a fun and affordable gaming experience, we fully support responsible social gaming and have implemented measures to assist customers who want to manage their gameplay. We reserve the right to activate these measures at our discretion if necessary.
1.1. This Responsible Social Gameplay Policy (RSG Policy) outlines the control tools, information, and resources available to registered players on FantasiaDelight.com.
1.2. This RSG Policy is part of the Fantasia Delight Terms of Service. Terms defined in the Terms of Service carry the same meaning in this RSG Policy.
1.3. We may update the RSG Policy at any time. Any changes will be posted on the platform, and such changes will be binding and take effect immediately.
1.4. If we make changes to this RSG Policy that limit or negatively impact your current rights, we will notify you the next time you visit the platform, and you will need to confirm your consent before continuing to play. If you do not agree with the updated RSG Policy, you must stop using the platform.
2.1. The Fantasia Delight Responsible Social Gameplay Program (RSG Program) is based on our principles of providing control tools, information, and resources to:
2.2. The RSG Program supports customers at all stages of their journey, from registration to redemption and beyond. It offers a variety of player education tools, control features, and resources for professional help if needed.
2.3. Fantasia Delight understands that creating an enjoyable and affordable gaming environment is a shared responsibility, but the decision to play ultimately lies with the individual. We do not provide consulting services or manage customer behavior. Our focus is on offering control tools, along with education, information, and support for making informed decisions.
2.4. Fantasia Delight has well-trained staff ready to assist with your gameplay. Our team is encouraged to provide information and offer proactive control tools.
The access control tools below are available if your gameplay becomes, or is at risk of becoming, problematic (see "What is Problematic Gaming" in section 7.4).
If you feel your gaming, or someone else's, is becoming problematic, you can use the self-assessment questions available on our platform.
If your gaming negatively affects your mental health, finances, or relationships, we encourage you to reach out to the following organizations for support:
6.1. Game Principles:
7.1. Financial Issues:
8.1. Protecting Vulnerable Individuals:
If you are undergoing addiction treatment, under the influence, or experiencing financial distress, please avoid playing on our platform.
8.2. Protecting Minors: Fantasia Delight uses identity checks to prevent minors from accessing our platform. We recommend using filtering software like Netnanny.com to block underage access.